Patient Support Specialist

Job description

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization. Estimated Starting Pay: $20/hour + bonus Patient Support Specialist Job Responsibilities: - Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences - Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions - Work with patients and insurance carriers to resolve patient billing inquiries - Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others - Maintain confidentiality of all patient information with a full understanding of HIPAA requirements - Demonstrates flexibility to meet the needs of...