Director of Community Relations

Job description

- Greet all visitors in a warm, friendly manner. - Ensure schedule flexibility to work one weekend day per week as required (usually a Tuesday-Saturday schedule) as well as some evenings as necessary. - Answer inquiry calls in a professional manner with the objective to obtain the most information about the caller and to schedule a visit to the community. A benchmark of 60% of inquiry calls are expected to result in an appointment. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review. - Create and conduct a 1-2 hour monthly in-service for all staff that cover the front desk. Focusing on most recent issues/topics that will ensure proper handling of all incoming inquiries. - Collaborate with the Executive Director to create an effective resident referral program, which turns referrals to residents. - Conduct community tours that are preplanned and personalized. - Facilitate small-group presentations utilizing excellent written and verbal communication skills. - Liaison between the Bristal and community referral sources. - Follow the sales training system using the sheets found in sales training m...