Manager, International BPO Operations

Job description

Overview As a Manager, International BPO Operations, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: You’ll be accountable for the end-to-end performance, quality, and continuous improvement of one or more functional areas outsourced to international BPO partners, spanning all partner locations worldwide to ensure consistent, high-quality service delivery. We are looking for leaders who thrive in global, cross-functional environments and bring ownership, accountability, and proactive execution to operational challenges. This role reflects an Owner–Operator mindset—taking accountability for outcomes as if this were your own business and executing with disciplined, hands-on ownership to deliver results. You’ll work in a consultative partnership with Operations Directors, advising on outsourced execution, performance trends, risks, and improvement opportunities to ensure BPO operations align with functional objectives and broader operational priorities. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Memb...