Customer Service Representative with French and English

Job description

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. What you’ll do: Behind every successful global healthcare operation, there is a dedicated Customer Service team ensuring that every interaction is seamless, supportive and handled with care. key Responsabilities Customer Support & Experience: - Be the first point of contact for clinics and private patients via phone and email. - Provide clear information about genetic testing services and guide customers. - Track, manage and resolve customer inquiries proactively. Operational Coordination: - Collaborate closely with Laboratory, Diagnostics, and Genetic Counseling teams. - Manage customer data in Salesforce CRM and Navision. - Support payment collections, kit requests, and account management. Process Quality & Collaboration: - Ensure accurate, up-to-date customer information. - Contribute to improved service processes. What You Need to Succeed: · Bachelor’s degree or equivalent. · Experience: 3+ years in customer service, ideally in healthcare. · Tech...