Digital CX Designer/Consultant

Job description

Digital CX Designer/Consultant Home Based: The Digital CX Designer/Consultant role sits in the Digital team at Capita Pensions Solutions. You will work in the Engagement & Experience practice and support the team in creating high-quality digital experiences for members, employers and clients. You will do this by contributing to the design and continuous improvement of digital journeys, ensuring they are intuitive, accessible and grounded in a strong member/employee experience. In this client facing role alongside hands-on CX design, you will bring a consulting mindset, helping communicate digital propositions to clients, supporting journey workshops, and contributing to the successful delivery of digital improvements. This includes reviewing existing client digital platforms, identifying opportunities for optimisation, and presenting clear, evidence-based recommendations. In return, you'll have a genuine impact on our customers and will be well positioned to gain recognition for you and your work. The role is fully remote, with occasional travel for workshops where required. Job title: Digital CX Designer/Consultant Job Description: Key Responsibilities - Support the end-to-end CX...