Trade Partner Manager

Job description

About the Role As a Trade Partner Manager, you’ll build and maintain a high-performing network of third-party vendors (trade partners) that deliver renovation, listed/resale, and maintenance services across Opendoor markets. , The Trade Partner Manager Team acts as account managers for our partner network — owning the strategic sourcing, onboarding, compliance, training, and performance management of the trade partner network - while coordinating closely with Market Ops to achieve their goals for project completion speed, costs, and quality. Role Responsibilities: - Oversee trade partner performance to build and maintain a high performing network of vendors. Drive trade partner accountability for overall performance. - Provide trade partner support by responding to general questions and escalations. Apply Opendoor policies and personal judgment to arrive at decisions. - Partner and collaborate with internal teams and local management to resolve escalations and improve overall processes. - Engage in special projects as required to help improve central home operations processes, tools, and policies. - Communicate process, policy and other expectations to trade partners. Drive day to...