WHEELCHAIR AGENT

Job description

Job DetailsJob Location: BIRMINGHAM, AL 35212Job Title: Passenger Service Attendant – Wheelchair Agent/cabin cleaner Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location) FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort. PRIMARY DUTIES AND RESPONSIBILITIES: Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident. Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations. Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public. Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers. Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes. Complete incident reports for accidents and out of the ordinary events while transporting passengers. Comple...