Service Technical Support - Power

Job description

Technical Support Manager Position Summary/Objectives of Incumbent: The purpose of this position is to provide sales and service departments with the necessary technical support in the form of application assistance, product documentation, over the phone support & classroom training. Key Responsibilities: - Work with the Technical Support Manager to ensure training programs are developed and updated to satisfy the present & future needs Service teams. - Review common technical field issues and carry out investigation and analysis for follow up where required with the factory engineering or provide amendments to field procedures to correct problems. - Assist field service personnel in situations of technical difficulty and liaise with Technical Support Manager or factory as required. - Assist in developing training material and carry out training courses for field service engineers, partner engineers and customers on our range of UPS Power products and services. - Assist in preparation of Service Technical Bulletins in response to product issues and resulting from Engineering Change Notices. - Assist with investigation of power product site issues, and ensure action is taken to reso...