Technical Support Engineer

Job description

About the Role Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What You Will Be Doing: - You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot. - Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership. - Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance. - Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency. - Collaborating with cross-functional groups...