Manager, Customer Development

Job description

Travel: Up to 25% Role Summary: The Manager of Customer Development is a crucial member of the Fanatics Betting & Gaming VIP team, dedicated to initiating and nurturing relationships with high-potential new clients. This role focuses on converting warm leads identified by the Fanatics Lead Development team into loyal players through thoughtful outreach, tailored onboarding experiences, and proactive engagement. You’ll be instrumental in cultivating early customer excitement and long-term brand affinity by bringing Fanatics' premium gaming experience to life for new audiences. Key Responsibilities: - Actively reach out to pre-qualified warm leads via phone, email, and SMS to introduce them to Fanatics Sportsbook and Fanatics Casino offerings. - Serve as the first point of contact for high-potential players, offering white-glove onboarding experiences and ensuring a smooth introduction to our platform. - Personalize the customer journey through curated offers, welcome packages, and promotions that match individual interests and betting behaviors. - Partner closely with the Lead Development and VIP Account Management teams to ensure seamless lead handoffs and progression through the c...