Sales Coordinator - Hotel Indigo Los Angeles

Job description

JOB OVERVIEW: Coordinate services for clients and in-house guest and provide administrative and sales support for the department. DUTIES AND RESPONSIBILITIES: FINANCIAL RETURNS: - Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. PEOPLE: - Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. GUEST EXPERIENCE: - Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. RESPONSIBLE BUSINESS: May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. - Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports. - Perform other duties as assigned (gu...