IT TECHNICIAN I PT
City of Lake Wales · Lake Wales, Florida, US
Job Location: FL - Lake Wales, FL 33853 GENERAL PURPOSE To provide; computer hardware, software, peripheral and telephone technical support. Assist in implem...
Job description
Job DetailsJob Location: FL - Lake Wales, FL 33853 GENERAL PURPOSE: To provide; computer hardware, software, peripheral and telephone technical support. Assist in implementing complex projects and performs other work as required. SUPERVISION RECEIVED: Works under the general supervision of the IT Network Administrator. SUPERVISION EXERCISED: None. ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to Helpdesk trouble tickets for; hardware and software related trouble. Attempts to resolve the trouble; and if additional support is needed, forwards the trouble ticket to the appropriate support personnel or vendor. Coordinate third party maintenance and repairs deemed necessary. Acts as liaison to service representatives to ensure trouble is resolved and follows up with client until the trouble is resolved. Provision new hardware using cloning/imaging techniques and tools provided by the city. Physically replace hardware as directed and follow disposal procedures for old hardware. Clean and performs preventive maintenance on equipment. Perform data entry functions, such as work orders, equipment tracking. Operate a City vehicle to travel to various City facilities to perform assigned dutie...