Technical Support Analyst

Job description

Job DetailsJob Location: Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL 33401Position Type: Full TimeEducation Level: Post High School Training RequiredJob Category: Information TechnologySUMMARY In support of the university's mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and related devices. This role is responsible for troubleshooting, installations, and maintenance activities to ensure reliable, timely, and effective ITS service delivery. Monitoring and Troubleshooting Support: Responds to Help Desk tickets via the FreshService system, providing timely support to faculty, staff, and students with IT-related concerns. Diagnoses and resolves hardware and software issues related to desktops, printers, and peripheral devices. Performs basic network troubleshooting, including connectivity issues and printer configurations. Maintains accurate ITS asset records for tracking and lifecycle management. Assists users with Microsoft 365, email, and collaboration tools. Sets up new user accounts and provides ITS onboarding training. Installs operating systems, secur...