Associate, Member Services Financial Ops

Job description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? To provide world-class customer service to our accountholders through performance of operations functions encompassing processing of customer contributions. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrated self-motivation, flexibility, problem solving and decision-making skills. What you will do: Process customer contributions and invoice payments received via paper check within designated regulations Perform accountholder and business partner outreach to resolve contribution issues Communicate and reinforce changes in operational policies and procedures. Resolve problems on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and risk assessment. P...