Enterprise Customer Success Manager

Job description

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. Job overview: We are growing fast, and we’re looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers. The Customer Success Manager will own the relationships between Omada and a book of our Enterprise customers. This includes project managing implementation, owning the relationship with these customers, managing renewals and driving upsells. The CSM has visibility into the entire company, and works alongside our Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities and projects. We’re a very collaborative and hands-on team! Role overview: - Enterprise Customer Success Manager owning a portfolio of Omada’s largest, most complex customers from implementation through renewal and expansion. - ​Builds long‑term, trust‑based partnerships that mitigate churn risk and uncover scalable growth opportunities across owned accounts. - Serves as primary point of contact for operational, director, and executive st...