Corporate Collections Officer (Customer Support Specialist)

Job description

This is a customer facing role that assists the credit and collections team to meet its core objective of achieving the company bad debt target and maximising cash collections. The primary role of Corporate Collections officer is to manage a portfolio of large enterprise customers, ensuring that collections are managed within payment terms and any issue impacting the customers, ability to pay is identified and escalated appropriately to key stakeholders. Responsibilities: We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Knowledge & Experience (preferred & recommended) #LI-LO1 LI-Hybrid IND2 - Manage an assigned portfolio of high-value, complex accounts from early arrears through to resolution, with a core focus on ensuring your assigned customers are able to make payment by the due date. - Follow up outstanding corporate accounts via phone, email and correspondence operating within standard collections processes and timelines....