Customer Services Representative II - Digital Assets

Job description

Job Description: Customer Services Representative II - Fidelity Digital Assets Working Hours: 7:00am – 3:30pm with shift rotation Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Representative where you will be the key contact in servicing, educating, and resolving day-to-day service and operational needs for customers. The Purpose of Your Role: Fidelity Digital Assets® Services is a growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to customers and prospects. The Client Service Associate II (CSA) will work within a team structure focused on providing world-class experience for Fidelity digital asset customers. You will focus on customer satisfaction with specific attention in the areas of overall customer experience, providing technical expertise, problem resolution, and process improvement. CSAs are expected to have strong commitment to teamwork and shared success of the organization. To be effective, you will work closely with the Customer Service team as well...