Manger I Traveler Experience D&G

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Purpose of the role: The Manager provides leadership and coaching to a group of team leaders with significant scope and complexity for a region and/or org structure including employees in various/remote locations/multiple countries What You Will Do: Ensures talent mix meets business needs Drives change and employee/leader engagement through effective communications Uses data to monitor team performance and trends, creates action plans as necessary to ensure sustained performance Business Leader: Responsible for team delivery of superior customer service to client groups delivering within the budgeted cost structure What You Will Need: University degree or equivalent experience: 7+ years working in a customer service environment, with 3+ years of people management experience Contact center experience preferred: Location: Kaiserslautern, Germany This role is for CWT Defense & Government within CWT, a member of the...