IT Field Service Technician

Job description

Role Information: - This position is 100% onsite in Wichita Falls, Texas. - this position is not eligible for Visa Sponsorship now or in the future. Role Summary: The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction Main Tasks: − Provide installation support, and product and system installation services in person or via telephone or remote monitoring services − Deliver comprehensive system maintenance, updates and upgrade services − Assume ownership of customer issues and follow through until issues are resolved − Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements − Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer − Provide feedback on product, installation, and service quality issues − Provide User Application Training on proper use of Safety, Security and Asse...