Customer Service Specialist - ROI

Job description

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will require you to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture, and overall CRAFT of the company. REQUIREMENTS : This role requires good written, verbal, and interpersonal communication skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detail-oriented and be able to resolve customer issues in a timely manner. Excellent follow-up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting. ***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client-focused Qualifications: - Must meet daily goal of 85 calls per day averaging 11 calls per hour.Assist clients, patients, and requestors with the status of requests for medical records via phone call. - Ensure notes are accurate and detailed. All actions require a note in Med-Release...