Tech II - PC

Job description

General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * PC Installs * PC Rollouts * Health Events * Printer Maintenance Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: * A+ minimum, will be required to obtain many other certifications (net+,server+, HP, IBM, and Dell specific) * Must be able to work well both independently and in team settings * Excellent organization and multitasking skills * Excellent Customer Service Skills Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform t...