National DCA - Patrol Support Technician

Job description

Position Summary The National DCA / Patrol Support Customer Service Rep is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the service department. This includes identifying potential avenues of increased revenue by working with all teams, managers, customers, etc to provide timely feedback to the customers regarding service failures and to ensure that customer concerns are handled effectively. Primary Duties and Responsibilities: Requirements: - Assisting with installs and ensuring the completion of tasks - Maintaining accounts post installation - Obtaining Meters from customer devices remotely, via email and phones calls - Data Entry, Creating excel spreadsheets, and Remote Onboarding - Overseeing the many DCA’s on many accounts while maintaining device health report. - Organizing and documenting reports and paperwork. - Sending Emails, Labels, Patrol Boxes, and software links to New and or existing customers. - Adding Machines to Contract from your Desk / Remotely. - Ensuring customer’s satisfaction whil...