Senior CRM Analyst

Job description

Job Summary Under general direction and part of a global/regional IT team, the Senior CRM Analyst I position is a role that combines responsibility for gathering business requirements as well as designing, administering, and maintaining Salesforce ensuring alignment between technology and business goals. This is a hybrid position requiring at least three days in the office. Responsibilities: - Work as part of a global IT team to perform set-ups/configuration and system administration within CRM related software including Salesforce - Work together with local and corporate Architects to design new functionality within the CRM system. - Functional design, test, coordinate deploy and support Salesforce functionality enhancements and solutions for the organization - Maintain and enhance existing Salesforce applications and configurations - Execute system testing; create use cases, develop and execute test plans. - Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications. - Document, govern, and maintain the Salesforce data model to align data structures with business services. - Ensure data integrity and implement secur...