Senior Customer Success Manager

Job description

Description Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for an experienced Senior Customer Success Manager (CSM) with deep healthcare industry experience, executive relationship skills, and a track record of driving measurable business outcomes for complex accounts. The Senior CSM is a trusted advisor to our most strategic healthcare accounts, and will leverage their industry experience, key data insights and an understanding of GLOBO’s products and services to improve language access and drive customer satisfaction, retention, and growth. Responsibilities: Develop Meaningful Long-Term Relationships: Build and own multi-threaded relationships across each customer's organization, including language access, clinical operations, IT, and patient experience, with a deliberate focus on establishing trusted partnerships with senior and executive leaders. Drive Retention and Growth: Partner with customers to unlock the full value of GLOBO's solutions, including advising on workflow optimization, service configurati...