WFE Success Coach

Job description

Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests. Essential Duties and Responsibilities: - Partner with program advisors to ensure a smooth transition for employees into their chosen education program. - Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods - Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively. - Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs. - Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks. - Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan. - Conduct regular check-ins and progress reviews to assess progress and cele...