Area Manager

Job description

Purpose: This is a key role within the Operations Team. You will work closely with the Divisional Manager to manage all aspects of our customer contracts within a geographical area. Reporting to a Divisional Manager, you will be responsible for leading remote teams across several sites who deliver a quality service and demonstrate our company values every day. A varied role, you will need excellent organisational and planning skills, as well as having strong people management skills and being an inclusive leader. You will need to demonstrate flexibility, excellent communication skills across all levels of the organisation, be able to challenge poor performance where needed to ensure we are delivering an excellent customer experience. The ability to build and maintain good relationships is critical for this role. - Monday to Friday - Flexible working times - 40hrs per week Key Responsibilities: - Role model our values consistently with the team and client - Work with the Customer Service Manager to resolve customer queries and complaints, including root cause analysis - Ensure that all company policies and standards in relation to legislative requirements are complied with and appli...