Customer Experience Lead

Job description

Customer Experience Lead Description -: We are looking for a Customer Experience Lead to join the Customer Welcome Center team in Barcelona. The ideal candidate will not only manage and coordinate executive-level briefings but will also be involved in facilitating general sessions and presenting. This role is pivotal in ensuring that all briefings are engaging, informative, and align with the company's standards and goals. Disclaimer: expected onsite presence due to the customer-facing requirements and business/collaboration requirements. Key Responsibilities: - Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up. - Present and tailor content to introduce our showcase and solutions to customers. - Able to perform and articulate demonstrations. - Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities. - Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings. - Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes. - Liaise with executiv...