Software Implementation Success Champion

Job description

The Customer Implementation Success Champion will join the project team and play a fundamental role in ensuring that our customers achieve a successful McLeod Software go-live before moving to long-term support. In this role, you’ll partner closely with both customers and internal implementation teams to drive adoption, reduce risk and provide proactive support for long-term customer success and relationship management. If you enjoy building relationships, solving problems, and guiding customers through meaningful change, this is a great opportunity to make a direct impact. What You’ll Do: - Serve as customer advocate during implementation, providing support and issue resolution - Partner with customers to drive software adoption, providing guidance and training - Collaborate with implementation teams to identify gaps, and keep projects on track - Participate in customer meetings, providing recommendations and progress reports What You'll Bring: - A customer-first mindset and a passion for helping others succeed - Strong communication skills with the ability to explain complex concepts clearly - Ability to manage multiple projects and priorities in a fast-paced environment - Positi...