Office Support Specialist

Job description

Job Title: Field Support Specialist/Office Support Specialist Reports To: Client Services Leadership: Why This Role Matters: The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile. What You’ll Do: 1. The "Front of House" Ambassador Provide a 5-star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure. 2. Logistics & Mail Mastery Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain-of-custody procedures for high-priority packages. 3. Production & Reprographics Specialist Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is "battle-ready" with proactive maintenance and toner management. 4. Workplace "Vibe" Management Keep conference rooms, pantries, and common areas "VIP-ready" at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’r...