Sales Retention Account Associate - Plymouth, MI

Job description

Work Situation This will be a hybrid work situation, with a 25% in-office expectation (6 days per month). Our office location is: 41100 Plymouth Rd Ste 170 - Plymouth, MI 48170. Candidates need to be local to the area. The work schedule is Mon-Fri 8am-5pm. Quick Snapshot: In this position, you will become a retention expert! You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process. You will learn effective negotiation techniques that will enable you to “Save, secure, and convert” customers who want to cancel their contracts with us, while also upselling and closing new business when the opportunity arises. About You (The Ideal Candidate): You are extremely organized and have an innate ability to multi-task effectively. You love using the phone. You love to not only talk with people but want to truly help them. We’re looking for a customer champion - someone who wants to listen to their needs and find ways that we can continue to service them better than anyone else in the industry. Job Summary: The Account Associate I (AA) serves as a ke...