Customer Service Advisor

Job description

Customer Service Advisor Location: Remote ( applications considered from the Birmingham area only) Contract: 12 month Fixed Term Hours : 37.5 per week Working Pattern : 37.5 hours shift between Monday - Friday 08.00am - 20.00pm ( Saturday cover will be required on a rota basis, shifts will be discussed further at interview). Salary: £26,227.50 per annum We are delighted to announce exciting opportunities to join us as a Customer Service Advisor a s the first point of contact for many claimants accessing the Health Assessment Advisory Service. The Claimant Advisor's ensure claimants' queries are resolved in a timely manner and are responsible for ensuring accurate recording of data and dealing with general administration to a high standard. Responsibilities: - Managing a large amount of inbound and outbound calls in a timely manner. - Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service. - Taking responsibility for enquiries from first contact through to conclusion. - Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and de...