Business Member Support Center - Business Member Support Service Center Representative

Job description

TITLE: BUSINESS MEMBER SUPPORT SERVICE CENTER REPRESENTATIVE: STATUS: NON-EXEMPT: REPORT TO: SUP - BUSINESS MEMBER SUPPORT SERVICE CENTER: DEPARTMENT: BUSINESS MEMBER SUPPORT CENTER: JOB CODE: 11737: PAY RANGE: $25.40 - 26.50 HOURLY: GENERAL DESCRIPTION: The role of a Business Member Support Service Center Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Member Support Service Center Representative, they hold a vital position in strengthening the Business Member Support Center. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members. TASKS, DUTIES, FUNCTIONS: 1. Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from...