JRSS NOC Technician

Job description

Position Overview: We are seeking JRSS NOC Technicians to support 24/7 network operations at Scott AFB, IL. This role focuses on monitoring, troubleshooting, failover support, incident documentation, and service restoration across MPLS and JRSS infrastructure. Ideal candidates have an active Secret clearance, Security+ CE, and experience with routers, switches, routing protocols, Cisco, Juniper, alarm surveillance, and fault management. Key Responsibilities: Execute network operations across MPLS and JRSS infrastructure Monitor and analyze customer traffic across mission-critical network environments Perform real-time customer failover during scheduled maintenance, unscheduled outages, and service degradations Work directly with supported customers, engineers, vendors, and other NOC teams to maintain maximum network availability Proactively monitor network alarms using platform-specific network management tools Perform fault isolation, incident assessment, and network troubleshooting Support change management activities, including hardware replacement, software configuration, and ASI management Use incident management applications to document outages, degradations, isolation steps,...