Call Center Representative

Job description

Position Function: A Call Center Representative is responsible for supporting a comprehensive information technology environment by assisting the MSU client community comprising of faculty, staff, students, retirees and affiliates with information technology problems, configuration issues, integrations with other systems, compliance with University policies and procedures and integration of various information technology systems into an educational environment. This is a customer focused position that requires a strong sense of urgency, open communication, customer service skills and the aptitude to learn and teach the integration of various information technology systems within our educational environment. Salary Grade : 10: Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Essential Duties and Responsibilities: 1. Provide ITS front-line support to resolve clients’ information technology problems and issues: a. Monitor appropriate electronic queues for ticket assignment b. Communicate with client...