Customer Care Consultant - Carole Park QLD

Job description

About the Role We’re looking for a motivated and customer-focused Customer Care Consultant to join our Export Team within Customer Service. As the voice of our business, you’ll play a key role in delivering an exceptional service experience across every interaction. This is a fast-paced, customer-centric role where you’ll support enquiries, identify solutions, and uncover sales opportunities while ensuring we consistently meet our customer promise. What You’ll Be Doing: - Handle customer enquiries across sales, service, and backorders, aiming for first-call resolution - Build strong relationships with customers and internal teams - Identify customer needs and recommend the best product and service solutions - Deliver a high-quality, efficient and positive customer experience every time - Proactively identify opportunities for cross-selling and additional value - Collaborate with internal teams including Sales, Warehouse, and Purchasing - Support team members and contribute to a positive, high-performing culture - Continuously look for process improvements and efficiency gains - Actively participate in training and development programs What You Bring: - Previous customer service or...