Hotel Guest Service Host

Job description

What you'll bring to the team Qualifications & Experience: Hotel Guest Service Host Department: Hotel Operations Location: LEGOLAND® Hotel in Goshen, NY Be the Smile That Starts the Adventure! At the LEGOLAND® Hotel, every family’s adventure begins in our lobby. As a Guest Service Host , you are the heart of the guest journey — welcoming families, guiding them through our contactless hotel experience, and turning simple moments into magical memories. If you’re energetic, love talking to people, enjoy making kids laugh, and aren’t afraid to be a little silly to brighten someone’s day, this is the role for you! Our team members average a 3-year tenure — and it’s easy to see why. We bring the fun every single day. What You’ll Do: As a Guest Service Host, you will: Warmly welcome and acknowledge guests upon arrival Efficiently perform guest check-in and check-out procedures Assist guests with reservations, kiosk use, key redemption, and general inquiries Prepare arrival documents (key cards, welcome materials, etc.) Ensure all guest registration details are complete and accurate Handle room keys in accordance with hotel procedures Coordinate with Bell/Valet and Housekeeping teams to en...