Customer Care Representative

Job description

Customer Care Representative Base Salary plus Commission Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life. As a Surface Experts Customer Care Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process. Job Duties and Responsibilities: Meeting with 10-15 contacts a day. Maintaining and expanding existing Customer relationships Working within a sales team and process - On-site visits, phone calls and email follow-ups - In a variety of industries including Property Management, Hotels, Movers, Builders... etc. - Educating on Surface Experts capabilities and limitations - Validating level of Customer satisfaction and opportunities to improve - Earning and maintaining trust with our Customers - Documenting customer interaction acti...