Desktop Support Analyst

Job description

Job Title: Desktop Support Analyst Contract Type: Permanent Time Type: Full time Job Description: Desktop Support Analyst The IT Desktop Support Analyst is a member of the IT Helpdesk team. The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group. This entry-level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day-to-day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment. Main Responsibilities: - Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure - Support on-site users face-to-face and off-site users using remote tools - Liaise with 2nd and 3rd level support to ensure a smooth hand-over of daily incident reports and escalations - Participate in projects to enhance or upgrade the infrastructure and introduce new solutions Education: - Bachelor’s Degree in Information Technology, Computer Science...