Agent - Front Desk
Seminole Gaming · Atlantic City, New Jersey, US
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer...
Job description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: - Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. - Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests - Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests. - Communicate with Customer Care for future reservations via telephone calls. - Assist with booking guest reservations that are walk-ins. - Respond to guest requests and communicate with other departments as it relates to those requests. - Provide alternative options to guests if their requests cannot b...