Partner Success Manager

Job description

Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. We are looking for a Partner Success Manager to join our Operations team at Papaya Global. Prior experience working in the workforce or payroll industry is a must Key Responsibilities: Partner Relationship & Account Management - Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs) - Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning - Drive partner engagement, satisfaction, and performance - Manage escalations with a proactive and solutions-oriented approach - Ensure partner alignment with business goals, SLAs, and performance standards Project & Operational Excellence: - Lead and coordinate strategic client cycles, onboarding, and transition plans - Monitor and support high-risk clients and complex implementations - Optimize communication flows...