Service Advisor - Audi

Job description

Are you passionate about cars and dedicated to providing exceptional customer service? Audi Stuart, part of the prestigious Murgado Automotive Group, is seeking a highly motivated Automotive Service Advisor to join our dynamic team. If you enjoy working in a fast-paced, luxury automotive environment, this could be the perfect opportunity for you! Key Responsibilities:Greet and consult customers on service needs with a professional and friendly approach.Understand customer concerns and advise them on recommended services and repairs.Provide accurate estimates of service and parts costs and explain the benefits of each service.Keep customers informed about the status of their vehicle during service.Maintain communication between technicians and customers to ensure timely completion of work.Ensure a seamless, customer-focused experience from check-in to vehicle pickup.Assist in resolving customer concerns and complaints in a professional manner.Promote dealership service specials, programs, and warranties when appropriate.Build long-term relationships with customers by providing exceptional service. What We’re Looking For: Automotive Service Advisor experience preferred but willing to...