Quality Assurance Manager

Job description

We currently have an opportunity for a Quality Assurance Manager to join our Government and Integrated Facilities Management team and play a key role in ensuring high‑quality, compliant service delivery that meets contractual and client expectations. Reporting to the Contract Manager, you’ll help deliver high‑quality outcomes that support our essential services. This role is based in Kingsgrove and requires travel to sites, as required. What You’ll Do: This role offers a broad scope, with key responsibilities including: Lead the independent quality assurance and compliance function, ensuring alignment with contractual requirements and Downer’s Quality Management System. Plan and deliver risk‑based audits, assurance reviews and compliance activities with consistency, rigour and integrity. Coordinate and manage external audits and assurance activities, including responses, evidence preparation and corrective action plans. Analyse audit outcomes and trends to identify opportunities for continuous improvement and risk mitigation. Partner with internal teams and stakeholders to embed a proactive, values‑led quality culture across the contract. What You’ll Bring: Demonstrated experience...