Front End Lead

Job description

TITLE: Front End Journeyperson DEPARTMENT: Front End STATUS: PT/FT, Journeyperson, Union, Hourly REPORTS TO: Front End Manager JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. Ensure accurate cash handling and maintain the flow of customers through the register lines. Ensure a well maintained, clean, and efficient front end department. WORK ENVIRONMENT: Fast paced retail floor and cash office environment with moderate to loud noises (i.e. computers, paging, telephones, human voices, and equipment). Work near moving mechanical parts (i.e. register belt). Position requires working during busy retail times, which include weekends, afternoons, and evenings. ESSENTIAL DUTIES AND RESPONSIBILITES: 1. Customer Service a. Treat people fairly, consistently, and with respect. b. Ensure efficient, informative, and friendly service according to established customer service vision and standards. 2. Front End Department Responsibilities Customer Service & Cashiering a. Ensure professional and friendly service from all front end staff. b. Ensure that customer check out is the first priority. c. Ensure that cashiers are available at all time...