Senior Tech Support Engineer (T2)

Job description

Description Cynet Security is seeking an experienced and highly skilled Senior Support Engineer / Escalation Engineer to join our global support team. This is a hands-on, customer-facing role focused on troubleshooting complex product issues , while also playing a key role in deploying, configuring, and optimizing Cynet’s security solutions . You’ll work closely with customers, internal support tiers, pre-sales and post-sales, R&D, and Product teams to analyze problems, identify root causes, and implement sustainable solutions . Your expertise will directly impact customer satisfaction and contribute to the continued growth and excellence of our platform. This is a full-time hybrid position based in Tampa, Florida (3 days per week in the office). We value flexibility, and it is preferred (though not required) that candidates can occasionally cover West Coast business hours. You'll report directly to the US Technical Support Manager. What will you do: - Own and resolve complex escalated technical issues, serving as the point of contact for critical customer situations. - Deploy, configure, and optimize Cynet’s platform across diverse customer environments. - Analyze logs, configurat...