Help Desk Support Specialist

Job description

Job Description: Job Title: Help Desk Support Specialist Department: IT Services Job Purpose: The Community Solution is currently seeking a Help Desk Support Specialist to join the team. The Help Desk Support Specialist responds to phone calls, tickets, chats, emails and walk-up requests for technical support from over 12000 students and 3000 faculty and staff members located throughout the country. The Help Desk Support Specialist uses their technical knowledge and analytical skills to diagnose and resolve issues for students, staff, and faculty who use our business office systems. The Help Desk Support Specialist accurately documents and escalates issues when they are unresolvable. This position will be 7AM – 3PM Monday – Friday – Hybrid onsite/offsite and will likely become fully remote before the end of year. The Community Solution operates on a hybrid remote/in-office work schedule. Employees must be flexible to cover onsite shifts as needed. Position responsibilities include, but are not limited to: - Provide white glove customer service while responding to phone, email, and walk-up requests from our students, staff, and faculty. - Must possess excellent oral and written comm...