Technical Services Specialist

Job description

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role: As a Technical Services Specialist, you will be the go-to expert for resolving complex technical issues escalated from Customer Support across multiple Procare/ChildPlus Software platforms. Your role will require deep technical troubleshooting and support by handling bug reporting, fulfilling script requests, and managing various reporting tasks. What you’ll do: Bug Reporting - Identify and document technical bugs reported by internal teams or clients. - Collaborate with developers and QA teams t...