Assistant Operations Manager

Job description

GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month. ESSENTIAL DUTIES & RESPONSIBILITIES: · Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters · Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience · Assist in providing direction to janitorial service · Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience · Ensure all front desk, kids club and Armbar adhere to policies and procedures · Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue · Responsible for bill collecting on mem...