Welcome Center Clerk (Canada)

Job description

Shift: Saturday and Sunday 6:45AM to 6:45PM Position Summary: The Welcome Center Clerk is responsible for managing the check-in and check-out of trailers and containers, processing shipping and receiving documentation, and maintaining access control for the yard. This role ensures accurate recordkeeping, supports yard operations, and upholds safety, security, and customer service standards. Primary Responsibilities: - Inspect inbound and outbound trailers and containers for compliance and documentation. - Record and monitor all individuals entering and exiting the yard. - Maintain document control for Bills of Lading (BOLs) and trailer/container inspection sheets. - Interact with drivers in a courteous, respectful, and professional manner. - Check trailers and containers in and out using the Warehouse Management System (WMS). - Coordinate with clerical and workflow staff to ensure smooth operations. - Answer phone calls from internal and external customers promptly and professionally. - Maintain access control systems and driver logs. - Conduct yard audits to reconcile physical yard status with WMS data. - Prioritize and manage a high volume of emails, especially at shift start and...