L&D Facilitation Officer - Learning & Development

Job description

SUMMARY: Assists the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitation of learning and development programs and offerings including but not limited to Customer Service Representative and platform systems, sales, technical skills, and other role-specific training for new and existing banking employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinates, schedules, and delivers new-hire training, cross-training, and follow-up training as needed for employees. Includes assembling of training materials, sending communications to supervisors, making sure training rooms are reserved and set up, refreshments/lunch, if applicable, are ordered, invoices relative to training are paid, and evaluations completed, reviewed and action taken. Assists with the coordination, scheduling, train-the-trainer and delivery...