ServiceNow Change Manager

Job description

In the context of being a resilient and competitive global trading nation and guided by CLIENT’s Digital Roadmap, scalability is essential to achieving our 2030 Strategy. To support this, our client is implementing several key platforms to streamline services, reduce response times and personalize interactions across channels enhancing both customer and employee experiences. ServiceNow is one of the major platforms for the client will leverage as part of this transformation. Our client is seeking a change management consultant with prior experience supporting ServiceNow implementations to be part of project implementation teams to provide direct change management support to impacted teams and to provide best practices in providing ServiceNow change management support to client’s internal change management team. Primary Responsibilities: Provide hands-on change management support to ServiceNow implementations. In collaboration with our client’s Digital Change Portfolio lead, leverage change management approach to deliver: Initiative-specific change canvas: define change purpose, overview of what’s changing and for whom, change activities and action plans Stakeholder Impact Assessmen...